|
Day |
Open |
Close |
|
Sunday |
9:30 a.m. |
1:00 a.m. |
|
Monday |
9:30 a.m. |
1:30 a.m. |
|
Tuesday |
9:30 a.m. |
1:30 a.m. |
|
Wednesday |
9:30 a.m. |
1:30 a.m. |
|
Thursday |
9:30 a.m. |
1:30 a.m. |
|
Friday |
9:30 a.m. |
1:30 a.m. |
|
Saturday |
9:30 a.m. |
1:30 a.m. |
All Times are
Eastern Time Zone.
The wagering line at (800) 494-7223 will
remain open until the last race goes to
post.
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How RacelineBet.com works
What do I need to do
to place wagers?
Members of RacelineBet.com can place wagers
after opening an account and having
sufficient funds in their account to cover
the wager.
How do I open an
account with RacelineBet.com?
Click "Open an Account" and provide the
information required to create the account.
Once the account has been created, you will
need to add funds to the account. This can
be done by using a credit card, by sending a
check through the mail, or by making a
deposit at a participating track.
How long does it take
to set up an account?
Once your application is accepted and your
credit card is verified, or you have
deposited funds through one of the
alternative methods, you are ready to wager.
Do you offer harness
racing as well as
thoroughbred racing?
Yes. Check our Schedule for available
tracks.
Are current odds available, and how
current are they?
Yes. Odds are broadcast directly from our
member racetracks and updated every sixty
(60) seconds.
What racing
information is available?
Members can view basic track program
information, weather and track conditions,
late changes, real-time odds, and exotic
probable payouts. RacelineBet.com has created
partnerships with value-added data providers
and handicapping software experts to offer a
wide variety of handicapping information
products.
Are past performances
available online?
Yes. Past Performances may be purchased
online for all available tracks for a
reasonable fee. Check out the Handicapping
Information section.
SPECIAL PROMOTION
- RacelineBet.com is now paying for your BRIS
Past Performances (PDF). Wow! Simply
download your favorite version of BRIS PP's
and RacelineBet.com will credit your account
for the PP's on any track you wager on.
** Place a wager through RacelineBet.com on
any racing day to be eligible for the free
BRIS reports on that track, for that date.
Credits are applied to the user's
RacelineBet.com account the following day.
Harness PPs are not included in this offer.
Only BRIS Thoroughbred PDF PPs are offered
free.
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Accounts and Wagering
When do wagers need
to be placed?
Wagers can be placed up to post time. To
avoid being shut out due to delays over the
Internet, we recommend that wagers be placed
as early as possible.
What types of wagers are accepted?
We support nearly all wager types offered by
our member tracks. The wagering menu will
virtually mirror the tracks' wagering menus
with the exception of parlay wagers (such as
twin-trifecta or tri-super) which require an
exchange ticket.
Are transactions
confidential?
All wagers and transactions are completely
confidential.
Does RacelineBet.com have a wager limit?
Yes, the limit is $1,000 per wager.
However, you may make multiple wagers to
exceed this amount. The total of multi-bets,
such as boxes and wheels, may also exceed a
total of $1,000. (For example if a user
wagers $200 on a three-horse exacta box,
then the total sum of the bet would be an
allowable amount of $1,200.)
Which credit cards
do you accept for deposits?
Currently, we are only able to accept
MasterCard and Visa for online deposits,
including those debit cards which carry one
of these logos. If you wish to use a
Discover Card to make a deposit, you may do
so by calling our customer service
department between 9:00am and 4:30pm Eastern
Time at (866) 891-5100.
I know my card and
credit limit are good, why
am I being declined?
The most common reason for a credit card
decline is many credit card issuing banks do
not allow gaming transactions. If you
receive consistent declines on a card you
know is good, this may be the reason.
Contact your bank and ask them if they have
a gaming block, and if they do, ask if they
will remove it at your request.
The next most reported reason is address
verification. On the "Add More Funds" page,
the fields will be automatically filled with
your account information. If the address
your credit card billing statement is mailed
to is different, you will need to change the
information in the fields to reflect your
credit card billing address. If you are
declined for this reason, our credit card
processing company will send you an e-mail
indicating this is why you were declined.
You must also provide a valid and complete
(yourname@aol.com for example) email address
for online deposits.
Are my credit card
deposit treated as cash advances, or
purchases?
Our online credit card processing company
treats all deposits as purchases, not cash
advances. Your credit card issuing bank may
treat your deposit differently, and America
TAB cannot control the policies of credit
card issuing banks. Cash Advance Deposits
made through our customer service department
use a different processor, which may treat
your deposit as a cash advance.
Can I access
probable payouts?
You can access various probable payouts
based on the track and the race.
Which pool does my money go into?
Your wager will be commingled into the
appropriate pool of the host track.
How is my wagering dollar distributed?
Because all wagers are incorporated into the
host track's wagering pools, the horsemen,
the state and the racetracks share in the
revenue.
How long after the race does it take for
winnings to
post to my account?
Your wager log update takes only a few
minutes from the time the official race
results are posted at the track.
Is there a minimum amount required to
open an account?
RacelineBet.com does require a minimum deposit
of $50 to open an account, however, once an
initial deposit has been made, individuals
may deposit any amount. Your bank may
subject you to minimum credit card purchase
amounts, and RacelineBet.com is not
responsible for the policies of individual
credit card companies.
When/How do I know if my wager is
accepted?
An on-screen wager confirmation, accompanied
by a ticket number, is provided within
seconds of submitting a wager. There is a
Print button located on the confirmation
screen if you wish to print the ticket for
your records. If you do not receive a
confirmation, do not re-submit your wager
before checking the "Recall Today's Bets"
screen, or contacting customer service. If
you resubmit the wager or refresh your
screen, you may duplicate your wager.
Is it possible to cancel wagers?
Once you submit a wager and the wager is
accepted, you may not cancel it. After
selecting your wager you will be given a
confirmation screen to review the wager one
final time before submitting it. Please take
the time to proof your wagers, as
RacelineBet.com is not responsible for errors.
What happens to my wager when a horse has
been scratched that is part of my wager?
RacelineBet.com will provide refunds or assign
other horses in accordance with the member
track's policies for handling scratches.
Will I be able to see my wagering record?
You will be able to see the history of the
current day's wagers by selecting "Recall
Today's Bets" from either the "Manage Your
Account Page" or the wagering screen. You
can review your account history from the
"Detailed Account History" screen.
Will I be able to see my balance online?
Your account balance is available online
from either the "Manage Your Account Page"
or the wagering screen.
What information is recorded in the wager
log?
Your "View Today's Bets" screen will show
all of your wagers for the current day,
along with ticket serial numbers, amount and
type of bet, whether the bet was a winner or
loser, and the amount of the win or loss.
If I am a present holder of an Ohio TAB
account, how do I use this service?
Present holders of Ohio TAB accounts may
wager through the RacelineBet.com site using
their existing account. To modify their
account, existing Ohio TAB customers may
contact a customer service representative,
and provide the requested information to
update their account to an online status.
If I have a RacelineBet.com account can I
still wager via telephone?
Yes, you may use the same account for both
telephone and interactive wagering. To wager
by telephone, call 1-800-494-RACE (7223).
How are funds withdrawn from my wagering
account?
You may withdraw funds either by check, or
to your bank account that is registered with
EZMoney. For checks, RacelineBet.com will
issue a check sent only to the account
holder at the account address on file. You
may request a check online by accessing the
"Withdraw Funds" form from the "Manage Your
Account" page.
With EZMoney, can I have my winnings
transferred to
my bank account?
Yes. If you have an EZMoney account, funds
withdrawn will be transferred to the bank
account that you have registered with
EZMoney. It may take up to 3 to 5 business
days for EZMoney transfers to clear your
bank.
How do I dispute a miscalculation?
Call the RacelineBet.com Customer Service
Department at 866-891-5100 (this is a toll
free call), and speak to a Customer Service
Representative.
What information is RacelineBet.com
required by law to give the IRS concerning
account activity?
RacelineBet.com is required to report to the
IRS (W2-G)all wagering transactions which
return a payoff in excess of 300-1.
RacelineBet.com will also withhold funds at
the standard IRS rate of 28% from wagers
where the aggregate total of identical bets
exceeds $5,000.
Will there be any documentation for
online wagering that the IRS will accept for
losing tickets, to be balanced against
winning tickets when there are signers?
Customers may request an "Account Activity
Report" for the calendar year. This
computer-generated report will be mailed to
the account holder within 10 days of receipt
of the request. You can also view and print
a similar report by using the "Detailed
Account History" screen and selecting the
date range you need.
What happens if I forget my PIN?
Your PIN is required for you to access your
account. Should you forget your PIN, you
must contact customer service as soon as
possible for a replacement. As an added
security feature of RacelineBet.com, your
account will be disabled for a period of 24
hours upon five failed attempts to login.
Back to the Top
International Wagering and Pools
Please note:
most international wagering offered at
AmericaTab is NOT commingled (common pooled)
into the host track's native pools. In most
cases, separate pools are established for
international racing for the United States,
Canada and some other countries.
Because of this, please note that SOME
coverage of international racing features a
video feed coming directly from the foreign
track that may include odds, probable
payoffs, prices, etc., that are NOT
applicable to our customers. In
almost all cases, a graphic display
featuring the odds, will pays, etc.,
applicable to AmericaTab account holders is
overlaid on at least a portion of the
screen. Please refer to the “Live Odds and
Wagering” section of our web site for the
most accurate and up to date wagering info.
AmericaTab is not responsible for wagering
that is made without customer knowledge of
the particulars of the pools involved for
international racing.
LIST OF NON-NORTH AMERICAN RACING OFFERED
ON AMERICATAB AND COUNTRIES WITH
PARTICIPATING OUTLETS IN THOSE INTERNATIONAL
POOLS:
Australian Racing (hubbed at Woodbine,
Toronto Canada)
US
Canada
South African Racing (hubbed at
Johannesburg, South Africa)
US
Canada
South Africa
UK Racing – Wyvern (hubbed at
Johannesburg, South Africa)
US
South Africa (unspecified days)
UK Racing – At The Races/TRNi (hubbed
at Johannesburg, South Africa)
UK
Ireland
South Africa
US
Holland
Germany
Spain
Russia
France (selected big races)
Hong Kong Racing (hubbed at Woodbine
Racetrack, Toronto)
US
Canada
Japanese Racing (hubbed at Emerald
Downs, Seattle)
US
Canada
South American Racing (offered through
Laurel / Pimlico)
Available to any outlet wagering on the
regular Laurel / Pimlico cards
Back to the Top
Cost, Access, Security, Support
Is technical help available?
Please
continue reading Frequently Asked Questions
to see if your question is answered. If not,
please call a Customer Service
Representative at (866) 891-5100. Known
compatibility issues will be discussed in
this section.
Do you support cable modems, ISDN, ADSL
and T-1?
Yes. Connection speed is dependent on your
access provider, but high-speed internet
connections are not required to access the
RacelineBet.com service.
Do you support WebTV?
Currently, Web TV users are unable to access
the wagering and account management portions
of RacelineBet.com.
Do you support America Online?
Users of AOL version 4.0 and higher should
experience no difficulty using
RacelineBet.com. Users of AOL version 3.0 or
earlier will not be able to access the
wagering and account maintenance portions of
the web site. We recommend all AOL users not
use the built-in AOL web browser, but rather
use Netscape or Internet Explorer for better
performance.
Are any specific browsers or software
required?
No. Your internet browser must support
Secure Socket Layer encryption and Java
Script, to access the wagering and account
maintenance portions of the RacelineBet.com
website. Most currently available browsers
are acceptable, including Internet Explorer
and Netscape.
Known Internet Browser "Bugs"
Internet Explorer 6.0 users
Customers using Internet Explorer 6.0 will
need to change the default "cookie" settings
to in IE 6.0 to be able to use the
RacelineBet.com wagering interface. The
default settings will block third party
cookies, which RacelineBet.com uses to connect
to the America TAB wagering server.
There are two
options for changing the settings. The
easiest is to use the "accept" setting for
third party cookies. On the "Tools" menu,
select "Internet Options", and then click on
the "Privacy" tab. Click on the "Advanced"
button and then make the selection of
"Accept" for third party cookies.
A better way is to just allow all cookies
from "americatab.com". This is done by
clicking on the "Edit" button on the
"Privacy" tab. Type "americatab.com"
(without the quotes) into the "Address Of
Web Site" field, and then click on "Allow".
More information on this subject can be
found at Microsoft's website.
Microsoft Internet Explorer 5.0 and AOL
5.0 users
All Windows users of Microsoft Internet
Explorer 5.0 or AOL 5.0 will need to upgrade
their browser to Internet Explorer 5.5, or
download a Service Pack.
The upgrade
is free, or if you wish to keep Internet
Explorer 5.0, you can download Service Pack
2 for Internet Explorer 5.01 from the same
site, which will also work.
You can
download either update at the Microsoft
Website.
Macintosh
Users and Internet Explorer
Mac users will need to download and use
Netscape to access the RacelineBet.com at this
time. Microsoft fixed a browser bug in IE
5.0 for Windows which allowed IE 5.0 to work
for RacelineBet.com, but did not fix the Mac
Version. We expect the problem to be
corrected with the next version of IE for
Macintosh, and will test when it is
released.
What type of security does RacelineBet.com
use?
All data is encrypted. Connection is secure
by SSL Version 3. Connection is a dedicated,
closed loop. RacelineBet.com does not store
any credit card information on its servers.
Our encryption keys are provided by
VeriSign. You may view our VeriSign security
information by clicking on the VeriSign logo
on the home page.
Why don't I see the closed padlock in my
browser indicating the site is secure?
Encryption keys are used to secure your
transactions at RacelineBet.com. This site
uses frames to display both secure and non
secure pages (such as this FAQ page) in a
manner to maximize the online experience.
When both secure and non-secure items are
presented online in frames, the closed
padlock will not appear in your browser.
This is a normal occurrence.
Is my personal account information
secure?
All personal account information is strictly
confidential and stored in secure servers.
No information will be submitted to any
other entity without a legally binding
subpoena or order. This includes wagering
information.
What protection do I have from others
using my account?
Your PIN
(personal identification number) and user ID
protect your account.
What does my PIN do?
Your PIN is your personal security system,
guarding your RacelineBet.com account
information. You should be careful with it,
and strictly limit access to it.
May I access my account from someplace
other than my own computer? (I.e., work.)
Yes, you may access your RacelineBet.com
account anywhere you have an Internet
connection, your ID and PIN.
May my friends use my account?
Your PIN and user ID protect your
RacelineBet.com account. You must not permit
anyone else to access the service through
your account. You are responsible for
maintaining the confidentiality of your PIN
and user ID. RacelineBet.com assumes all
wagers made through a user's ID and PIN are
authorized by the account holder.
Back to
the Top
Streaming Video Support
I Receive An Error, "Video Access
Restricted"
In order to maintain the highest video
standards for active customers, new minimum
wagering requirements were implemented on
September 3, 2004 for watching live racing.
The new policy is also liberal enough to
give new customers an opportunity to explore
the system. Customers who meet minimum
requirements will continue to have
unrestricted access to live racing video,
the minimum requirements are:
-
$50 wagered during the last 5 days of
access to the video.
-
or $50 wagered during the previous 5
calendar days.
-
or $100 wagered during the previous 30
calendar days.
-
or $600 wagered during the previous 90
calendar days.
-
or $5,000 wagered during the previous
360 calendar days.
Players who meet the
minimum requirements will not see any
changes. For occasional visitors who do not
meet the minimum requirements, a notice will
appear with instructions to restore viewing
privileges.
I'm having trouble seeing the streaming
video, can you help?
Channels one through 16 offer our new
streaming video that is higher quality and
automatically adjusts to the speed of your
internet connection. These channels require
Windows Media Player version 7 or higher. If
it is not already installed on your
computer, Windows Media Player is available
for FREE from the
Microsoft
website.
If you are
experiencing "server busy" error messages,
the most likely cause is the number of users
trying to access our video streams at the
same time. In some instances, attempting to
re-connect will solve the problem. If you
are experiencing picture freezes or
re-buffering, you should check your Internet
connection speeds. Manually setting your
connection speed (especially in Windows
Media 9) can sometimes help. Your connection
speed can be found in the
Tools>Options>Performance tab of Windows
Media Player.
If you are using pop-up blocking software,
you will need to disable it prior to viewing
the video.
Users with dial-up connections to the
internet may only receive live audio,
depending upon network traffic and your
actual connection speed.
Macintosh users with the Macintosh version
of Windows Media Player 7 are now also able
to view the new video streams.
Click here
if you receive an error, "Video Access
Restricted."
I've checked all the above and still receive
no video?
Open Media Player, select Tools, then select
Options. Under File Types. Click on "Select
ALL", click Apply, then hit OK. Close Media
Player and Restart Computer
Can I set the system for a higher quality
video stream using residential cable modem
or DSL?
We have reports that some customers had
decreasing bandwidth speed for video. The
following procedure worked to correct the
problem. Open Media Player, go to Tools,
then to Options. Click on the tab for
Network. Uncheck UDP, hit Apply, and then
select OK. In order for the changes to take
place you must reboot the computer.
Click to enlarge
Can I tweak the settings on Windows XP to
help
prevent freezes?
Buffering may continue due to the need for
the amount of video coming in. This will
generate a response going back to the source
advising of the connection, slowing down and
freezing the video as the communications are
going on.
A fix on the connection speed has shown good
results. On the desktop or from the start
menu, right click on Network Connections.
Then right click on LAN or High Speed
Internet; click on "Properties"; "General"
tab; "Configure Network Connection/card";
"Advance" button; and change the "Flow
Control Settings" from "Generate & Respond"
to "off".
Are the racing videos in real time?
The live racing videos are fed into the
system with no delays. However, because the
technology requires a series of encoding and
decoding for Internet delivery there may be
a slight delay experienced. We review new
technologies as they come to market and
currently have one of the fastest delivery
systems in racing.
