Introduction
to VoiceBetŪ
Upgrades and Updates
Upgrade April 18, 2006.
Clicks here
for news on the
upgrade to include features such as current odds,
results, and scratches accessible through the main menu
of the members area.
Update August 15, 2005.
Click here
for a current list of the track codes or click on the link from the Manage Your Account
page.
Basics
Through your established
wagering account at Racelinebet.com, VoiceBetŪ may be used to place
bets on any race defined in the system. VoiceBetŪ is a new and
innovative automated system for accessing telephone wagering accounts.
The system allows account holders to use either voice commands from
any telephone, or key commands from any touch tone telephone to check
account balance, place bets, or review bets. With the aid of high
quality digital voice instruction, VoiceBetŪ will guide you through
the steps required to sign on to your account, place wagers, check for
winning bets, and obtain your account balance.
VoiceBetŪ protects the
privacy of your account by requiring you to provide your account
number and PIN at the beginning of each telephone call. Once your
account information is validated, the system states your account
balance and begins accepting wagers. Each wager you request is played
back to you for confirmation prior to being submitted to the wagering
system.
Messages spoken by
VoiceBetŪ are as brief as possible and may be interrupted at anytime
by experienced callers. The system provides extended prompts for
inexperienced callers who may need additional help navigating the
system. At any time during the telephone call, you may issue commands
to start over, review bets, or request operator assistance.
You can access the system by calling the telephone wagering number at
(800) 494-7223, then select option 2 for the VoiceBet feature.
Call
Flow
VoiceBetŪ begins each
telephone call with a welcome message, an audio icon, and a prompt for
an account number. You may either speak your account number as digits,
or use the keys on the touch tone keypad to submit the account number.
All touch tone key input is finished by touching the '#' key.
For example, account
number 712346 is submitted as:
|
Spoken |
Keys |
|
"seven,
one, two, three, four, six" |
712346# |
The account personal
identification number, PIN, is requested. The PIN may be spoken as
digits or keyed using the touch tone keypad. In public areas where
others may hear you speak, use the touch tone keypad to keep the PIN
private.
If the account PIN were
1234, it would be submitted as:
|
Spoken |
Keys |
|
"one,
two, three, four" |
1234# |
If the account number and
PIN match, the system will sign on to your account and play back the
current account balance followed by a prompt to provide a track and
race. At this point in the call flow you may choose whether to speak
your bets or key your bets using touch tone. In either mode, you may
interrupt the prompting with your selections.
The message is: "What's the track and race number, or say
main menu for more options.” The voice system at the heart
of the telephone wagering line has been upgraded to include
features such as current odds, results, and scratches
accessible through the main menu of the members area. Say
"Main Menu" to access these features.
For keyed bets, each part
of the bet is followed by the '#' key.
For spoken bets, the
track and race are collected, then the amount, bet type and runner(s).
Spoken bet details must be in that order. The speech recognizer does
not understand extra words like 'umm', uh', or phases like 'I mean'.
It fully recognizes track names, race numbers, amounts, bet types and
all runner combinations.
For example, the bet:
Beulah Park Race 1, $2 Win 1 is collected as:
|
Spoken |
Keys |
|
Prompt:
"Enter track and race" |
|
"Beulah
Park race one" |
1#1# |
|
Prompt:
"What's the bet" |
"How
much are you betting" |
|
"two
dollars to Win on the one" |
2#
"What kind of wager are you
placing"
1#
"What's the number of the
runner"
1# |
|
Prompt:
" Before I make it official, let's confirm your bet:
Beulah Park, race one, two dollars to win on the one. Please say
yes or no" |
"yes"
"no"
"repeat" |
#1
confirms the bet
#2 rejects the bet (you will be asked which part or parts are
incorrect)
#3 to hear the bet again |
|
Prompt:
"OK, I've placed the bet, the total bet cost is two
dollars and you have $xxxx left in your account" |
Notice that when the bet
is spoken, several bet parameters are collected together; track and
race, then amount, bet type, and runners. Touch tone bets are
collected one piece at a time. After confirming a bet, you may make
another one.
|
Spoken |
Keys |
|
Prompt:
"Say the next bet for Beulah Park race one, or specify a
new track and race" |
|
"five
dollars exacta box one, three, eight" |
1#
(Beulah Park - must re-enter)
1# (Race 1 - must re-enter)
5# ($5 wager)
51# (Exacta Box code)
1*3*8# (numbers 1,3,8) |
VoiceBetŪ will also
respond to global commands. Theses commands are available at anytime
during the telephone call.
|
Action |
Spoken |
Keys |
|
Connect
to an operator |
"operator" |
0# |
|
Review
your bets |
"review
bets" |
**1# |
|
Get
a new Track and Race |
"start
over" |
**# |
|
Context
sensitive help |
"help" |
*# |
|
End
this call |
"good
bye" |
hang
up telephone |
VoiceBetŪ uses the
following modifiers for exotic bets:
|
Exotic
Type |
Spoken |
|
Box |
"Exacta
BOX one, two, three |
|
Wheel |
"Exacta
one, two WITH three, four WITH
five, six |
|
Key |
"Trifecta
KEY one, two, three, four"
or
"Trifecta KEY one WITH
two, three, four" |
If
during the confirmation process you decide a bet is incorrect by
replying "no" (2#), VoiceBetŪ will give you the option to
correct parts of the bet. Use one or more of the following commands or
touch tone keys to correct parts of the bet:
|
Spoken
|
Keys |
Spoken
|
Keys |
|
track" |
1# |
"runners" |
5# |
|
"race" |
2# |
"everything" |
6# |
|
"amount" |
3# |
"nothing" |
7# |
|
"bet
type" |
4# |
|
|
The
voice system at the heart of the telephone wagering line has been
upgraded to include features such as current odds, results, and
scratches accessible through the main menu of the members area. The
new touch tone commands are listed below.
The process remains the same for logging in but you will then be
greeted with an enhanced selection with an option for the main menu.
The new greeting will be "What's the track and race number, or say
main menu for more options.”
|
Action |
Spoken |
Action |
Spoken |
Action |
Spoken |
|
Help |
help
give_me_help
help_me
help_please |
Review Bets |
my_bets
review_bets
recent_bets |
Win Odds |
win_odd
odds
current_odds |
|
Operator |
operator
supervisor
transfer
teller |
Account Balance |
balance
my_balance
account_balance
my_account_balance |
Race Results |
results
race_results
prices |
|
Exit |
goodbye
exit |
Program List |
list_todays_program
todays_track
program_list |
Faster |
fast
faster |
|
Main Menu |
Main_menu |
Scratched Runners |
scratched_runners
scratches |
Slow Down |
slow
slower
slow_down |
| |
|
Start Over |
start_over
start_again
new_track |
|
|
Touch
Tone Codes
Track Code List
When using the touch tone
capability of VoiceBetŪ, the following Pool codes are used:
|
Pool
|
Straight
|
Box
|
Key
|
Wheel
|
|
Win
|
1 |
|
|
|
|
Place
|
2 |
|
|
|
|
Show
|
3 |
|
|
|
|
Double
|
4 |
|
|
43 |
|
Exacta
|
5 |
51 |
|
53 |
|
Quinella
|
6 |
61 |
|
63 |
|
Trifecta
|
7 |
71 |
72 |
73 |
|
Superfecta
|
8 |
81 |
82 |
83 |
|
Pick-3 |
13 |
|
|
133 |
|
Pick-4
|
14 |
|
|
143 |
|
Pick-6 |
16 |
|
|
163 |
|
Pick-7 |
17 |
|
|
173 |
When using the touch tone
capability of VoiceBetŪ, the following rules are used for entering
runners:
- Use #
to terminate the complete list of runners
- Use **
as the "with" key
- Use *
to separate runners
Related Touch-Tone Commands
-
Update April 18, 2006
|
Command |
Keys |
Command |
Keys |
Command |
Keys |
|
Operator |
0/0#
**0
**0# |
Review Bet |
**1
**1# |
Odds |
**5
**5# |
|
Main Menu |
**9
**9# |
Account Balance |
**2
**2# |
Bet
|
**6
**6# |
|
Start Over |
**
**# |
Race Result |
**3
**3# |
Help
Help is context sensitive |
*# |
| |
|
Scratched Runner |
**4
**4# |
|
|
Type of
Bets
|
Type of Bet |
Example |
Straight
Bets
-
runners are separated by the '#' key |
$2 TR
1,2,3
runners are 1#2#3# |
Box
Bets
- runners are
separated by '*' and terminated with '#' |
$2 TR
Box 1,2,3
runners are 1*2*3# |
Key
Bets
- runners are
separated by '*' and terminated with '#' |
$2 TR
Key 1,2,3
runners are 1**2*3# |
Wheel
Bets
- runners
within a leg are separated by '*', legs are separated by '#' |
$2 TR
1,2 with 3,4 with 5,6
runners are 1*2**3*4**5*6# |
Reviewing
Bets
VoiceBetŪ provides the
global command "Review Bets" (**1#) to allow you to review
your bets at any time during the telephone call. The following voice
commands are corresponding touch tone commands are available to assist
in reviewing bets:
|
Spoken |
Keys |
|
"Next
Bet" |
1# |
|
"Repeat" |
2# |
|
"Cancel" |
3# |
|
"Done" |
9# |
VoiceBetŪ is a registered trademark of AmTote International, Inc.
|