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Please explore the Help Topics for fastest information and frequently asked questions. To contact our support team, please use the information below, and we will be happy to assist you.

  • Phone Support

    866-891-5100
  • Email

    Email Support

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New Account Registration ^ more topics

What is RacelineBet?

racelinebet.com is the advanced deposit wagering platform of RacelineBet. It operates as an independent Advance Deposit Wagering (ADW) site licensed and operated by Churchill Downs Technology Initiatives Company.

Why should I use RacelineBet?

RacelineBet is different compared to many other ADWs because it is committed to delivering you the very best online wagering experience possible, while also giving back to the industry. A portion of the proceeds from RacelineBet will be reinvested in the Thoroughbred industry in the form of higher purses, support of player initiatives, generous rewards and much more.

racelinebet.com also has the racing you want to play. Coupled with one of the most trusted brand names in the business and our lucrative player rewards program - Select Rewards - you get one formidable entry. Now with the addition of the superior lineup of Brisnet handicapping products, RacelineBet stands out as the preferred account wagering choice.

How much does it cost to use RacelineBet?

Nothing. There are no fees to use racelinebet.com. However, in order to open an account you must make a minimum $25 deposit. This is a requirement of the State of Oregon. Certain optional premium products will be available for purchase. If an account has no activity for a period of nine months, RacelineBet may charge a minimal account maintenance fee.

How much does it cost to make a deposit?

Click "Join Now" and provide the information required to create the account. Once the account has been created, you will need to add funds to the account. When opening a wagering account, the Oregon Racing Commission requires a minimum initial deposit of $25 or more. Failure to make the minimum initial deposit will result in the closing of your account. An account can be reopened by RacelineBet upon receipt of initial deposit and subject to acceptance. RacelineBet requires the following to open a wagering account:

  • Provide the following personal information: name, phone number, email address, residence address, mailing address (if different), social security number and driver's license number and state.
  • Have read and agree to abide by all of the Terms and Conditions set forth by RacelineBet .
  • Allow racelinebet.com to use third party services to authenticate your account information. All information used to authenticate your account is kept completely confidential.
  • Agree to pay all charges posted to your racelinebet.com account.
  • Allow racelinebet.com to open an advance deposit wagering (ADW) account in your name and to manage funds on your behalf.
  • Notify racelinebet.com immediately about any change of address.
  • Refrain from wagering if you relocate to any state or country that does not allow pari-mutuel wagering.
  • Acknowledge that RacelineBet reserves the right to report unusual or suspicious activity to the proper authorities.
  • Only one account per person is allowed. RacelineBet reserves the right to reject an application for any reason.

To sign up today, please go to racelinebet.com Sign Up page.

If you have any questions about opening an account, contact Player Services toll-free at 866-891-5100. Hours are 9:00am to 12:00am Eastern seven days a week.

Are there any restrictions on racelinebet.com?

Yes. You must be at least 18 years of age and a resident of a state where the racelinebet.com wagering system is available. RacelineBet reserves the right to deny the request to open an account or to close an account for any reason.

By opening and using a racelinebet.com account, you understand and agree that all wagers accepted by racelinebet.com are accepted in and are deemed to take place in the State of Oregon where racelinebet.com maintains its wagering hub along with a Multi-Jurisdictional Simulcasting and Interactive Wagering Totalizator Hub License issued by the Oregon Racing Commission. Oregon law governs the racelinebet.com website and all transactions conducted via the racelinebet.com wagering system. By opening a racelinebet.com account and using the racelinebet.com wagering system, you consent to Oregon law governing your use of this website and transactions conducted through the racelinebet.com wagering system.

What do I need to do to place wagers?

Go to racelinebet.com and sign in using your unique username and password. RacelineBet players may also use the following phone number to place wagers, check on account status or access Player Services, 866-891-5100 9:00am to 12:00am Eastern.

racelinebet.com employs strict privacy and protection methods in order to insure the highest level of wagering security and integrity. racelinebet.com accounts may only be accessed by the registered account holder using their unique, valid login information (username, password, etc.)

The maximum wagering amount allowed is $2,500 (US) per transaction. The maximum show wager amount is $5,000 (US). The wagering amounts are also dependent on the host racetrack and RacelineBet rules. All wagers are commingled with wagering pools at the host racetrack and will be subject to host racetrack restrictions. In the case of multiple wagers such as a daily double or an exacta box, the base wager is multiplied by the number of combinations to determine the amount of the total wager. Wagers will only be accepted that do not exceed the current balance of players' respective wagering account. All approved wagers will be withdrawn from the account holder's wagering account prior to submission of wager. Winning wagers will be credited to account holder's racelinebet.com account upon posting of official results by the respective host racetrack.

racelinebet.com reserves the right to refuse any wagering transaction for any reason. Any and all wagers placed from non-wagering jurisdictions will not be accepted.

Under certain circumstances racelinebet.com may operate separate wagering pools from the host racetrack. Separate pools will be subject to rules and regulations of the Oregon Racing Commission.

If for some reason we are unable to commingle your wager with the host racetrack wagering pool, your wager will be refunded to your account.

Requested wagers that are unsuccessful, ineffective or non-permissible for any reason (including any and all track errors, tote malfunction, communications failures, et. al.) will be canceled and the full wagered amount will be refunded to racelinebet.com player account.

How long does it take to set up an account?

Once your application is accepted and your credit card is verified, or you have deposited funds through one of the available methods, you are ready to play.

How do I make deposits to my wagering account?

To make your initial deposit, see the options under "Manage Your Account". A deposit can be made: (1) by using EZmoney which draws funds from your checking or money market account, or (2) by using a Green Dot MoneyPak which can be purchased at over 50,000 retailers nationwide, or (3) by Credit/Debit Card (if gambling transactions are permitted by your banking institution); or (4) by Bank Wire Transfer; or (5) by In Person Walk In Cash Deposit; or (6) by sending a personal check (which takes 5 days to clear), certified check, travelers check, or money order through the mail. RacelineBet requires ALL customers to fill out and sign a Draft Authorization Form for future credit/debit card transactions, future withdrawals, and for IRS W2-G purposes. This form can be found under "Manage Your Account". Below is a list of deposit methods offered to fund your racelinebet.com account:

EZmoney

racelinebet.com - FREE method for depositing funds. Transfer funds electronically between your checking/saving/money market account and your wagering account. For more information see our EZmoney FAQ page.

EzBank

Get instant access to your deposited funds when you use EzBank. It’s safe, fast, and familiar, and to use it, all you need is a personal bank account set up with “online bill pay” at one of the supported banks.
Deposit funds into your wagering account right from your online bank account. We will direct you to log in to your bank for a secure, hassle-free, simple checkout after you select EzBank on the deposits page. We do NOT store nor use your credentials. This is monitored and verified by leading privacy and security certification firms. Read EzBank FAQs for more information.

Debit or ATM Card Online

Debit or ATM Card Online is a convenient, secure and easy way to deposit to your account with your Visa/MasterCard Debit Card or your ATM Card online. This option to fund your wagering account brings the convenience and security of a Debit card online. All you need is your Debit card and preferably a PIN associated with it. Please read Debit or ATM Card Online FAQs for more information.

Green Dot MoneyPak

Add funds to your account using cash with the Green Dot MoneyPak and get instant access to your deposited funds. Green Dot MoneyPaks can be purchased at thousands of retailers nationwide (Walmart, Walgreens, CVS, Rite Aid, Kroger, etc.).

  • A maximum of FOUR deposits and/or $1,500 within a 24 hr. period.
  • A maximum of SEVEN deposits and/or $3,500 within a SEVEN day period.
  • A maximum of TWENTY deposits and/or $5,000 within a THIRTY day period.

For example: Players who attempt to load their 5th MoneyPak in 24hrs will not be able to complete their transaction. All funds that the customer loaded to their MoneyPak will remain as a balance on the MoneyPak. In this scenario, the customer would be able to apply those funds to their account after 24 hours had elapsed.

Credit/Debit Card

Use your Visa or Mastercard to fund your wagering account. Be advised that some banks may charge a cash advance fee on credit cards. Please check with your bank for details. Generally, there are no cash advance fees when you use a debit card. Many credit/debit card issuers (banks) restrict online wagering transactions. In addition, there is a $5.00 per transaction fee for credit/debit card transactions processed online and 4.5% fee for credit/debit card transactions processed over the telephone.

Wire Transfer

Transfer funds directly from your bank account into your racelinebet.com account via wire transfer.

Personal Check

Fund your wagering account by sending a personal check. Please remember that personal checks take five (5) business days to clear.

Walk-In Cash Deposit (In Person)

In-person cash deposits can be made at RacelineBet Call Center in Lexington, Kentucky.

Which credit and debit cards do you accept for deposits?

MasterCard and Visa are accepted for online deposits including debit cards which carry one of those logos. In addition, MasterCard and Visa cards are also accepted for phone in deposits. Phone in deposits are processed through Global Cash and carry a 4.5% transaction fee and are processed as a cash advance. Online deposits are processed as "purchases" however some credit card banks may treat them as cash advances. We cannot be responsible if your bank treats an online deposit as a cash advance. Credit and debit card deposits may also be phoned in to Player Services at 866-891-5100 9:00am to 12:00am Eastern.

Wagering ^ more topics

When do wagers need to be placed?

Wagers can be placed up to post time. Note that some tracks now close wagering earlier. To avoid being shut out due to delays over the Internet, we recommend that wagers be placed as early as possible.

What types of wagers are accepted?

We support nearly all wager types offered by our member tracks. The wagering menu will virtually mirror the tracks' wagering menus with the exception of parlay wagers (such as twin-trifecta or tri-super) which require an exchange ticket.

Are transactions confidential?

All wagers and transactions are completely confidential.

How is my wagering dollar distributed?

Because all wagers are incorporated into the host track's wagering pools, the horsemen, the state and the racetracks share in the revenue.

What tracks are available on RacelineBet?

Players can wager on almost all North American thoroughbred, standardbred and quarterhorse tracks as well as United Kingdom, Australian and other foreign tracks.  See the current list of tracks here.

Is it possible to cancel wagers?

Yes. The RacelineBet Wager Cancellation feature enables customers to quickly and easily cancel a wager online (within reasonable pre-defined limits).

Note: If you're using an older Firefox v2 browser, you will need to upgrade to the newer Firefox 3.x browser to utilize the wager cancellation feature.

How do I cancel a previously submitted wager?

Navigate to the "Recall Today's Bets" screen to initiate a wager cancellation: From the racelinebet.com wagering interface, select "Recall Today's Bets" from the "More Options" dropdown on the wagering interface. From the "RacelineBet TV" application, click the "Recall Today's Bets" link on the "Wager" widget to access "Recall Today's Bets". Then, from the Recall Today's Bets screen, follow these simple steps:

(1) Click the trash bin image associated with the specific wager you wish to cancel
(2) If you have not previously accepted the Wager Cancellation Terms & Conditions, click "accept" when prompted.
(3) Click "Yes" to confirm your cancellation request when prompted.
(4) Upon successful completion of the wager cancellation, the Recall Today's Bets screen output will display the cancelled wager(s) in RED.

What are the pre-defined limits for wager cancellations?

RacelineBet account holders may request to cancel up to a maximum of twenty (20) wagers per week. In addition, a maximum wager amount of $750 ($3,000 for VIP accounts) is permitted for wager cancellations.

Are current odds available and how up-to-date are they?

Yes. Odds are broadcast directly from our member racetracks and updated every sixty (60) seconds.

What happens to my wager when a horse has been scratched that is part of my wager?

RacelineBet follows the rules in the jurisdiction where the host track is located. RacelineBet will provide refunds or assign other horses in accordance with the member track's policies for handling scratches. The decision of the host track is final. In many jurisdictions the following rules apply:

Single Race Wagers:

Win - Place - Show: If the runner scratches, then the money will be refunded after the race goes official.

Exacta: If one or more of your selected horses are scratched, you will receive a refund for the wager(s) involving the scratched horse(s).

Trifecta: If one or more of your selected horses are scratched, you will receive a refund for the wager(s) involving the scratched horse(s).

Superfecta: If one or more of your selected horses is scratched, you will receive a refund for the wager(s) involving the scratched horse(s).

Super Hi-5: If one or more of your selected horses is scratched, you will receive a refund for the wager(s) involving the scratched horse(s)

Multiple Race Wagers:

Daily Double: If you selected the winner of the first leg and the selected horse in the second leg is scratched, you will receive a consolation double payout.

Pick 3: At most tracks, if the Player's horse is scratched BEFORE the first leg is run, the Player will receive a refund. If your wager is still live going into the second or third leg and the selected horse is scratched, you will receive a consolation payoff provided that your wager wins the other two legs.

Pick N: At most tracks, if the Player's horse is scratched in ANY LEG, the Player will receive the post time favorite as a substitute for each scratched runner in each leg. If you have the post time favorite included in your wager and have more than one horse included in that leg, and one or more of the selected horses are scratched, you will receive the post time favorite for each horse that scratched. In other words, you may have placed the wager only once using the post time favorite, but if any number of your other selections in that leg is scratched, you will receive the post time favorite for each horse scratched in lieu of the horse(s) in this wager.

If I have a racelinebet.com account can I still wager via telephone?

Yes. Players may place wagers by phone by calling 866-891-5100 9:00am to 12:00am Eastern. Phone wagering is available with a live operator or by touchtone or voice recognition (IVR).

Do you offer wagering and program information on Harness racing as well as Thoroughbred racing?

Yes. We offer Harness and Thoroughbred program information for the tracks covered. Please check our Schedule for available tracks.

Where can I learn more about wagering online?

Handicapping ^ more topics

What racing information is available?

Members can view basic track program information, weather conditions, late changes, real-time odds, scratches, exotic probable payouts and live video for selected tracks. RacelineBet offers value-added handicapping information to assist horseplayers in their wagering.

Are Past Performances available online?

Yes. Brisnet.com Past Performances (PP's) and Insider Picks & Power Plays are FREE** when you place a wager on the track you have purchased a past performance for via racelinebet.com. Credits are applied to the user's Brisnet account 2-3 days after wagering. RacelineBet and Bloodstock Research Information Services reserve the right to change the offer at any time. Harness PP's are not included in this offer. Customers can access PP's and other reports under "Handicapping" on our website.

**Please Note:

FREE PP POLICY

RacelineBet members receive complimentary past performances on every Thoroughbred track they wager on. The wagering requirement also applies for the FREE Insider Picks & Power Plays.

How can I access Past Performances and other handicapping information products?

Two different interfaces are available for accessing handicapping products on racelinebet.com:

1. Handicapping information pages can be accessed via the "handicapping" button on the racelinebet.com top navigation bar.

-or-

2. A handicapping information pop-up window can be launched via the "View PP" or "Free PP" links on the basic or advanced program pages of RacelineBet Express.

Both handicapping product interfaces provide the same suite of handicapping information products and prices. However, the pages accessed via the "handicapping" button include dates covering several days of racing. Whereas, the RacelineBet Express pop-up handicapping window contains files for only today's and tomorrow's racing.

Will I be charged twice if I access the same race card for a specific product both today and tomorrow?

No. Your account will only be charged once - provided the product, track and race card dates are the same.

I can't find a product I already downloaded. Can I download it again without additional charges?

Yes. Regardless of how many times you download the product, your account will only be charged once - provided the product, track and race card dates are the same.

Is video streaming available?

Yes. Video streaming for live racing is available for many tracks. You will get better video streaming when using Windows Media Player 9 or better which requires Windows 98 SE or later version operating system and Internet Explorer 6.0. Windows XP users will use Media Player 10 or 11 Series. Older operating systems may use Windows Media 7.

**IMPORTANT: YOU MUST HAVE POPUP BLOCKERS DISABLED TO VIEW LIVE VIDEO. For instructions on how to disable popup blockers on your computer, please GO HERE.

In order to view Race Replays, Players can use the following video players:

Windows Media player on Windows OS
Real Player Media player on Windows OS
Flip4mac Media Player on Mac OS

Some players may experience difficulties with Real Player on a Windows OS due to Windows Media Player typically being defaulted as the player for these file types. If you have any problems or questions, please do not hesitate to call Player Services at 866-891-5100 9:00am to 12:00am Eastern.

Account Information ^ more topics

Do RacelineBet account holders have credit card deposit limits?

Yes. There is a minimum of $50 and a maximum limit of $500 on your initial credit card deposit. Please note these limits do not apply to deposits by debit card, Bank Wire Transfer, money order, cashier's check or personal check.

I know my card and credit limit are good, why am I being declined?

The most common reason for a credit card decline is that your issuing bank does not allow deposits to oneline wagering sites. Another common reason (other than over the credit limit) is address verification. On the "Add More Funds" page, the fields will be automatically filled with your account information. If the address your credit card billing statement is mailed to is different, you will need to change the information in the fields to reflect your credit card billing address. You must also provide a valid and complete (yourname@aol.com for example) email address for online deposits. If your credit card is declined, we recommend our FREE EZ Money deposit service.

I am receiving a "Transaction Result #12 Declined" message and I know my card is good. What is causing this decline message?

Our credit card processing system has been returning declined transactions at a higher rate than normal with this message. Many credit card issuing banks have decided to ban online credit card transactions for internet gambling, and although primarily designed to impact internet casinos, it is hitting us too.

We highly recommend the use of EZmoney for deposits as there are no fees for this service. You may also call Player Services toll-free at 866-891-5100 9:00am to 12:00am Eastern to make a deposit over the telephone (which uses a different card processor).

Deposits over the telephone are processed by Global Cash, and may be charged as a cash advance to your credit card. The service fee is 4.5%, but you may be charged an additional cash advance fee by your bank.

I would prefer to mail a money order or personal check. Where do I send it?

Money orders and cashier's checks are deposited in your wagering account the same day as received. Personal checks are held five days to clear. Please DO NOT send cash. A money order, cashier's check, or personal check deposit should be made payable to RacelineBet and mailed to:

RacelineBet
P.O. Box 8510
Lexington, KY 40533-8510

If you want to send a deposit via overnight delivery, we recommend using UPS, Emery, FedEx, Airborne Express, and DHL over using the U.S. Postal Express Mail Service since their service has not been timely. If you wish to send your deposits by overnight delivery, please send it to:

RacelineBet
P.O. Box 8510
Lexington KY 40533-8510

866-891-5100

How do I send a Bank Wire Transfer?

Please call RacelineBet Player Services toll-free at 866-891-5100 9:00am to 12:00am Eastern for instructions and information for a wire transfer. Such transfers must be completed during regular banking hours.

Why can't I access my account (login, account balance, wagering etc.) at certain times?

For maintenance reasons these features may be disabled between 2:00 am and 5:00 am ET. This maintenance is necessary to provide you with the best possible wagering experience during normal racing hours.

Can I access probable payouts?

You can access various probable payouts based on the track and the race.

Which pool does my money go into?

Your wager will be commingled into the appropriate pool of the host track.

How long after the race does it take for winnings to post to my account?

Your wager log update takes only a few minutes from the time the official race results are posted at the track.

When and how do I know if my wager is accepted?

An on-screen wager confirmation, accompanied by a ticket number, is provided within seconds of submitting a wager. There is a Print button located on the confirmation screen if you wish to print the ticket for your records. If a wager is not processed by the host track commingled pools, the Oregon Racing Commission requires RacelineBet to refund the amount of the wager to the accountholder.

Will I be able to see my wagering record?

You will be able to see the history of the current day's wagers by selecting "Recall Today's Bets" from either the "Manage Your Account" page or the wagering screen. You can also see your complete account history which contains wagering activity details and deposit and withdrawal information. This feature can be found by selecting "Detailed Account History Report" on the "Manage Your Account" page. This report can assist you in your record keeping.

Will I be able to see my balance online?

Your account balance is available online from either the "Manage Your Account Page" or the wagering screen.

What information is recorded in the wager log?

Your "Recall Today's Bets" screen will show all of your wagers for the current day, along with ticket serial numbers, amount and type of bet, whether the bet was a winner or loser, and the amount of the win or loss. For previous days, go to "Detailed Account History Report" on the "Manage Your Account" page.

How are funds withdrawn from my online wagering account?

To request a withdrawal, go to "Manage Your Account" and click on "Withdraw Funds". RacelineBet offers several methods for easy withdrawal. Withdrawal requests will be processed by check mailed to the registered account holder's address on record and will be mailed within five (5) business days of receiving the request.

EZmoney: Please see our EZmoney FAQ page here.

At RacelineBet:  Withdrawals may be requested in person at RacelineBet.

Can I have my winnings transferred to my bank account?

Yes. Members who have completed the documentation for EZmoney and have made a successful deposit, may make a withdrawal via EZmoney. The funds are sent directly to your checking account.

How do I dispute a miscalculation?

Call the Player Services toll-free at 866-891-5100 9:00am to 12:00am Eastern and speak to a Player Services Representative.

What information is RacelineBet required by law to give the IRS concerning account activity?

RacelineBet is required to report to the IRS on Form W2-G all wagering transactions which return a payoff of $600 or more in gambling winnings if such winnings are at least 300 times the amount of the wager. RacelineBet will also withhold funds at the standard IRS rate of 25% from wagers where the aggregate total proceeds of identical bets exceeds $5,000 and if the winnings are at least 300 times the amount of the wager.

Will there be any documentation for RacelineBet online wagering that the IRS will accept for losing tickets, to be balanced against winning tickets when there are signers?

If you do not have internet access, customers may request an "Account Activity Report" from racelinebet.com for the calendar year. This computer-generated report will be mailed to the account holder within 10 days of receipt of the request. This information is also available online by selecting "Detailed Account History Report" on the "Manage Your Account" page which you can print out.

What happens if I forget my PIN?

Your PIN is required for you to access your account for telephone wagering through a operator or IVR.  Should you forget your PIN, you must contact Player Services toll-free at 866-891-5100 9:00am to 12:00am Eastern as soon as possible for a replacement or change it through the Manage My Account section on racelinebet.com.

Technical Help ^ more topics

**IMPORTANT: YOU MUST HAVE POPUP BLOCKERS DISABLED TO VIEW LIVE VIDEO. For instructions on how to disable popup blockers on your computer, please GO HERE.

Is technical help available?

Please continue reading this FAQ (Frequently Asked Questions) page to see if your question is answered. Known compatibility issues will be discussed in this section.

What is remote desktop?

Remote desktop refers to the ability to remotely control a computer as if you were sitting in front of it. We recommend using the free software Team Viewer for remote desktop capabilities.

Do you support cable modems, wi-fi and DSL

Yes. Connection speed is dependent on your access provider, but high-speed internet connections are not required to access the racelinebet.com service.

How do I download the latest version of Windows Media Player?

To download Windows Media Player, click here to go the Microsoft download center. Once on the page, first choose the version of Windows you are running and then click the "download" button to proceed.

Do you support America Online?

Users of AOL version 4.0 and higher should experience no difficulty using the racelinebet.com system.

Are any specific browsers or software required?

No. Your internet browser must support Secure Socket Layer encryption and Java Script, to access the wagering and account maintenance portions of the website. Most currently available browsers are acceptable, including Internet Explorer, Chrome, Firefox and Safari.

There is no special software needed to use racelinebet.com. You will however, need to have Adobe Acrobat Reader installed to view certain forms and reports. You can download the FREE Adobe Acrobat Reader here.

I have an Apple Macintosh computer. Can I use racelinebet.com?

Yes. Apple users may use the RacelineBet.com site.

I have an older PC. What are the minimum PC requirements for using racelinebet.com?

An Internet connection faster than 56K. Please make sure your Display Setting (monitor) is set at 1024 x 768 pixels or greater.

Recommended Internet Browser Versions

racelinebet.com validates it's software on all of the major browsers. The following is a list of officially supported versions.

Internet Explorer
Firefox
Safari
Chrome 9

Some early versions of these browsers may not be officially supported, but may work with some limitations. We attempt to support major new browser versions within 6 months of release on a best efforts basis.

What type of security does racelinebet.com account wagering use?

All data is encrypted. Connection is secure by SSL Version 3. Connection is a dedicated, closed loop. racelinebet.com does not store any credit card information on its servers. Our encryption keys are provided by VeriSign. You may view our VeriSign security information by clicking on the VeriSign logo on the home page.

Why don't I see the closed padlock in my browser indicating the site is secure?

Encryption keys are used to secure your transactions. This site uses frames to display both secure and non secure pages (such as this FAQ page) in a manner to maximize the online experience. When both secure and non-secure items are presented online in frames, the closed padlock will not appear in your browser. This is a normal occurrence.

Is my personal account information secure?

All personal account information is strictly confidential and stored in secure servers. No information will be submitted to any other entity without a legally binding subpoena or order. This includes all wagering information.

What protection do I have from others using my account?

Your User Name and Password or PIN (personal identification number) and account number protect your account.  You are responsible for maintaining the security of this account access information.  Player Services staff can not view your PIN or your password; however, they can reset it after verifying personal identifying information.

What does my PIN do?

Your PIN is used in conjunction with your account number to verify permission to access your wagering account.  Onsite deposit clerks, player services and live tellers will ask for your PIN to verify that you have permission to access the account. You should be careful with it,and strictly limit access to it.

May I access my account from someplace other than my own computer? (e.g., work.)

Yes, you may access your racelinebet.com account from any computer that has an Internet connection as long as you have your User Name and Password.

May my friends use my account?

Your User Name and Password or Account # and PIN protect your account. You must not permit anyone else to access the service through your account. You are responsible for maintaining the confidentiality of your User Name and Password and Account # and PIN. racelinebet.com assumes all wagers made through your Account # and PIN are authorized by the account holder who must be 21 years of age and a U.S. resident living in a state where account wagering is legal and where racelinebet.com accepts accounts.

I received an error "Video Access Restricted."

It has been our policy to offer live video for free and that will continue. We take great pride in delivering these services at no charge to you. In peak viewing times, you may have noticed video disruptions. This is due to the large number of viewers at one time on the system.

To protect our regular customers who use the system to wager and view the races, we have implemented the following video access policy:

Video streaming will be available for those account holders who have wagered:

1) A minimum of $50 in the last 5 days you have accessed the video system or,

2) A minimum of $50 during the last 5 calendar days or,

3) A minimum of $100 wagered during the previous 30 calendar days or,

4) A minimum of $600 wagered during the previous 90 calendar days or,

5) A minimum of $5,000 during the previous 360 calendar days.

Viewing will be restricted until any of the minimum requirements are met. The account will then be automatically updated and the restriction will be lifted. The wagers accumulate for telephone and internet service.

Conditional Wagering ^ more topics

What is a "conditional wager"?

A conditional wager allows a player to set minimum odds thresholds that must be satisfied (at a scheduled minutes-to-post timeframe) before the wager is sent to tote for processing. If the minimum odds thresholds are satisfied at the selected timeframe (relative to minutes-to-post), the bet is sent to tote for processing. Otherwise, if the minimum odds thresholds are NOT satisfied, the conditional wager 'fails' and no bet is sent to tote. Conditional wagering enhances the bettor's ability to easily place wagers that he/she feels represent good value.

Which bet types support conditional wagering?

Conditional wagers are currently available for Win, Daily Double, Exacta, and Quinella wagers. Conditional 'WIN' wagers are restricted to only those bets involving a single betting interest. Conditional 'DAILY DOUBLE', 'EXACTA', or 'QUINELLA' wagers are restricted to a single ('straight') combination consisting of exactly two betting interests.

How do I place a conditional wager?

Conditional Wagers can only be placed online at racelinebet.com. Conditional wagers can NOT be placed when using live phone operators to place your wager. When constructing a bet online at racelinebet.com, a "Make this a conditional wager" checkbox will appear for any wager which is eligible for conditional wagering. After marking the checkbox, you will be able to: (1) Define your minimum odds threshold by entering the minimum win odds (for WIN wagers) or entering the minimum Probable Payoff (for Exacta, Daily Double, or Quinella wagers); and (2) Set the scheduled timeframe (relative to minutes-to-post) for the conditional wager to be evaluated. Then, after setting your conditional wager criteria, continue the construction of your wager as normal.

How does conditional wagering help the bettor?

Conditional wagering helps the player:

  • Make value oriented bets without having to constantly monitor the tote
  • Ensure fair odds when placing bets - especially when placing bets in advance
  • Avoid wagers on overbet ("underlay") horses

Are conditional wagers "fixed odds" bets? Are the minimum payoffs guaranteed?

No. The payoffs for conditional and non-conditional bets remain identical. Conditional wagers merely allow the player to define if/when a bet should be sent tote. Conditional wagers accepted by tote may ultimately pay less than the minimum odds/minimum probable payoff since final odds and payoff information cannot be determined until all wagers have been placed into the pari-mutuel pool. Conditional wagers do NOT guarantee a minimum odds/probable payoff on your wager.

Will my bet be cancelled if the odds drop after the bet is sent to tote?

No. After the bet has satisfied the minimum odds/probable payoff criteria(at the scheduled timeframe) and the bet has been accepted by tote, the bet will remain in the pari-mutuel pool - regardless of later odds changes.

How do I know if my conditional wager was sent to tote?

As always, today's betting activity for your wagering account can be reviewed through "Recall Today's Bets" (available in the drop down under "More Options" on the wager frame). In addition, betting and transaction activity which occurred before today can be reviewed under "Detailed Account History" (available through "Manage My Account").

The status ("Open", "Accepted", "Completed", "Cancelled", or "Failed") of any wager can be reviewed from these screens.

What is an "Open", "Accepted", "Completed", "Cancelled", or "Failed" conditional wager?

The "status" of a conditional wager falls into one of the following states:

"OPEN" wagers have been submitted by the bettor but have NOT yet been sent to tote.
"ACCEPTED" wagers have already been sent to and accepted by tote.
"CANCELLED" wagers have been cancelled by the bettor before being sent to tote.
"COMPLETED" wagers have been accepted by tote and the results of the bet have also been settled by tote.
"FAILED" wagers have failed to satisfy their minimum odds/probable payoff criteria and were NOT sent to tote -or- the bets were rejected by tote for some reason.

Can I cancel a conditional wager?

"Open" conditional wagers which have not yet been sent to tote can be cancelled via Recall Today's Bets (available in the drop down under "More Options" on the wager frame).

Why isn't my account balance debited immediately after placing a conditional wager?

Account balances are not debited until the conditional wager has been successfully accepted by tote. In the event your account balance does not have the funds needed when being processed by tote, the wager will 'fail'. Be sure to maintain a sufficient account balance to fulfill all of your "open" conditional wagers. Otherwise, your conditional wager(s) may be rejected by tote for insufficient funds.

If your account balance does not have sufficient funds to satisfy multiple conditional wagers made on the same race with the same scheduled timeframe(relative to minutes-to-post), the wagers will be processed in the order that (i) the condition is satisfied and (ii) the wagers were created.

Why are some Minimum Probable Payoffs based on a $1 base wager amount and others based on a $2 base wager amount?

Unfortunately, base wager amounts vary from track to track for the reported Probable Payoffs of Exacta, Daily Double, and Quinella wagers. Some tracks use a$1 base wager amount when reporting their Probable Payoffs and other tracks use a $2 base wager amount. For this reason, it is important to pay attention to the displayed base wager amount when defining your minimum Probable Payoff.

Why don't you offer conditional wagering for Place & Show wagers?

The tote only provides current odds and probable payoffs for Win, Exacta, Daily Double, and Quinella wagers. For this reason, conditional wagers are restricted to only those bet types.

Why don't you offer conditional wagering for 'Box' and 'Wheel' wagers?

Unlike 'straight' wagers involving a single probable payoff, there are multiple probable payoffs for box and wheel wagers (one for each possible combination). What if only five of the six combinations in a3-horse box meet your minimum probable payoff criteria? Should the conditional 3-horse box wager "fail" and no bet be sent to tote? Or, should five individual straight exactas be automatically placed (instead of the 3-horse box)? How should the late scratch of a runner be handled? As you can see, the complexity is raised considerably for box and wheel wagers. Therefore, conditional WIN wagers are currently restricted to only those bets involving a single betting interest. And, conditional EXACTA, DAILY DOUBLE, or QUINELLA wagers are restricted to a single ('straight') combination consisting of exactly two betting interests.